Terms and conditions of use

Please read these terms and conditions carefully, purchasing from the Handmade by Julie website means you  agree to them.

1. Our Contract

These Terms and Conditions govern the supply of goods sold by Handmade by Julie to the customer (the purchaser) named on the order form provided on Handmade by Julie website. Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. My acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.

2. Products

Every item is individually handmade by Handmade by Julie therefore there may be a slight variation on each design. All materials and envelopes will be chosen from stock if the particular envelope or other material shown in the card image is not available at any time.

Some of our cards are not suitable for handling by children under 3 years.

Personalised items must be paid for before they are made. This is to stop unwanted orders from being made. If customers wish to cancel a custom card order once the order has been made, the customer will not be eligible for a refund. Personalised items are uniquely designed for the customer so cannot be sold to any other individual. The money paid for an unwanted card will cover the cost for time taken to design and create the customers custom made item.

3. Ordering

You can buy products from us online using our payment service provider PayPal. PayPal provide a secure purchasing environment online and handle all credit and debit card payments. You can pay by Visa, Mastercard, Maestro, Switch, Solo, Electron, Delta, or with your PayPal Account. Handmade by Julie does not accept Personal Cheques.

4. Prices

4a. The prices displayed on my website are in British pounds (£Sterling).
4b. The price payable for the goods you order is as set out on our web site at the time you place your order.
4c. We reserve the right to change the prices of the products at any time.

5. Delivery

Delivery times depend on the destination within the country. Handmade by Julie will not be held liable for any loss caused to you by late delivery. Please contact us right away if your goods do not arrive when expected and we will investigate.

6. Returns & Refunds

If you are unhappy with your purchase, for whatever reason, you should contact Handmade by Julie to arrange a return. All returns must be sent back in the condition they were received and not written on by you. Personalised greetings cards are non-refundable unless faulty. Any postage paid for returning any item will not be refunded by Handmade by Julie unless it is faulty.

7. Privacy

Under no circumstances will your details be given to any company, peoples or sold for monetary gain. Your details will be kept safe and secure.

8. General

These terms and conditions do not affect your statutory rights.

When placing an order with Handmade by Julie, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer.


We will not accept liability for any errors in the description of goods on the website, and can change those descriptions at any time. We will however do our utmost to correct any problems as soon as we become aware of them.


Handmade by Julie can only be held liable for loss up to the cost of the product(s) purchased.


Handmade by Julie will not be responsible for any losses resulting from your use, or your inability to use our website.


All copyright, design and intellectual property rights relating to our designs will remain the property of Handmade by Julie.


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